Refund Policy

Not satisfied with Pro? We offer a full refund within 30 days of your first subscription payment.

No questions asked. No hoops to jump through. No "talk to retention team" process.

We're building a tool to fight censorship, not trapping people in subscriptions.

Email us at support@voidly.ai with:

We'll process your refund within 5-10 business days.

Note: Refunds go back to original payment method. Allow 5-10 days for your bank to process.

✓ Refundable:

• First Pro subscription payment (monthly or annual)
• Within 30 days of initial charge
• One refund per user lifetime

✗ Not Refundable:

• Subscription renewals (you can cancel before renewal)
• Research contribution (there's no charge)
• Accounts suspended for abuse
• Second+ subscriptions (one refund per user)
• Grandfathered accounts (you didn't pay anything)

You can cancel your Pro subscription anytime from your account dashboard or Stripe billing portal.

When you cancel:

• You keep Pro access until end of billing period
• No partial refunds for unused time
• You return to standard access automatically
• Your configs/sessions remain intact

Cancel before renewal = no charge. Cancel after renewal = no refund (but you can still use it for that month/year).

We trust users, but refund abuse = permanent ban.

Examples of abuse:

• Repeated subscribe → refund cycles
• Downloading TBs of data then requesting refund
• Creating multiple accounts for multiple refunds
• Chargeback fraud (dispute after receiving service)

If you dispute a charge with your bank (chargeback) instead of requesting a refund from us:

• Your account is immediately suspended
• We contest the chargeback with evidence
• You're banned from future use

Just email us first. Chargebacks cost us $15+ in fees and create legal headaches.

We're not a faceless corporation. We respond to refund requests within 24-48 hours.

Questions about refunds or billing?

• Email: support@voidly.ai
• Subject: "Refund question" or "Billing issue"
• Response time: 24-48 hours

Pro users get priority support. We respond faster.