Help Center
Setup guides, troubleshooting, and common issues
Contact & Support
Email Support
General inquiriesinfo@voidly.ai
Business inquiriesinfo@ai-analytics.org
Technical supportsupport@voidly.ai
Security issuessecurity@voidly.ai
Privacy concernsprivacy@voidly.ai
Response time24-48 hours (business days)
Setup Guides
iOS Setup (iPhone/iPad)
- 1Download WireGuard
Open App Store → Search "WireGuard" → Install (free)
- 2Generate Config
Go to voidly.ai/vpn → Click "Generate Config"
- 3Scan QR Code
Open WireGuard app → Tap "+" → "Create from QR code" → Scan QR on screen
- 4Name Your Tunnel
Give it a name (e.g., "Voidly NYC") → Tap "Save"
- 5Connect
Toggle switch to ON → First time: Allow VPN permission → Connected!
Troubleshooting: If connection fails, disable "Block untrusted networks" in WireGuard settings.
Common Issues
Can't Connect
Symptoms: WireGuard shows "Handshake" but never connects
Solutions:
- Check your internet (turn VPN off, browse normally)
- Try different node (regenerate config)
- Disable IPv6 in WireGuard settings
- Check firewall/antivirus (whitelist WireGuard)
- Enable stealth mode (checkbox on VPN page)
Sites Not Loading
Symptoms: VPN connected but websites won't load
Solutions:
- Check DNS settings (should be 1.1.1.1, 8.8.8.8)
- Disable browser proxy settings
- Clear browser cache and cookies
- Try different browser
- Regenerate config (old configs can expire)
Slow Speeds
Symptoms: VPN works but internet is slow
Solutions:
- Try closer node (select manually on VPN page)
- Disable stealth mode if not needed
- Test baseline speed without VPN (10-20% slowdown is normal)
Still Stuck?
Contact us for personalized support
Please include: device/platform, issue description, and node attempted
Response time: 24-48 hours
Ai Analytics LLC